Warranty Policy

1. Warranty Coverage

All Tekas products come with a 6-month warranty from the date of purchase, covering manufacturing defects in materials or workmanship.

2. What’s Covered

• Defects in material or craftsmanship (e.g., stitching flaws, sole separation).
• Functional issues under normal use (e.g., broken straps, hardware malfunctions).

3. What’s Not Covered

• Normal wear and tear (e.g., fading, minor scuffs, or sole wear from use).
• Damage from misuse, accidents, or improper care (e.g., exposure to extreme heat, chemicals, or improper washing).
• Custom-fit products altered after purchase (e.g., resized, repainted, or modified by the customer).
• Products purchased from unauthorized sellers.

4. How to Claim Warranty

Step 1: Contact our customer care within the warranty period via:

• Email: [info@tekasfootcare.com]
• Phone: [+91 7249883398]
  Step 2: Provide:
• Proof of purchase (order number/invoice).
• Clear photos/videos of the defect.
• A brief description of the issue.
  Step 3: If approved, we’ll guide you through the return/replacement process.

5. Warranty Resolution

• Replacement: Defective products will be replaced with the same or a comparable item (subject to stock).
• Repair/Refund: If replacement isn’t possible, we’ll offer repair or a prorated refund.
• Turnaround Time: Typically 7–10 business days after inspection.

6. Important Notes

• The warranty is non-transferable (valid only for the original purchaser).
• No cash refunds—only replacements, repairs, or store credit.
• Warranty voids if the product is tampered with by unauthorized personnel.

7. Contact Us

For warranty claims or queries:

• Email: [info@tekasfootcare.com]
• Phone: [+91 7249883398] (Mon–Sat, 10 AM–6 PM IST).