Returns & Exchanges Policy

1. 7-Day Easy Returns/Replacement

You may return or request a replacement within 7 days of delivery under the following conditions:

• You received a wrong product or incorrect size.
• The product has a manufacturing defect or was damaged during shipping.

2. Conditions for Return/Exchange

• Unused Condition: Product must be unused, unwashed, and in its original packaging with all tags/labels intact.
• Non-Returnable Items:
  • Custom-made or personalized products (unless defective/damaged).
  • Products without original packaging or tags.
  • Items damaged due to misuse after delivery.

3. How to Initiate a Return/Exchange

Step 1: Contact our customer care within 7 days of delivery via:

• Phone: [+91 7249883398]
• Email: [info@tekasfootcare.com]
  Step 2: Provide the following details:
• Order number.
• Reason for return/exchange.
• Photos/videos of the issue (e.g., damaged product, wrong item).
  Step 3: Once approved, we’ll arrange free reverse pickup from your address.

4. Return Process

• Approval: Our team will review your request within 24–48 hours.
• Pickup: A courier partner will collect the product (free of charge).
• Inspection: The returned item will be verified for eligibility.

5. Refund/Replacement

• Refunds: Processed within 5–7 business days after inspection, via the original payment method.
• Replacements: Shipped within 3–5 business days after approval (subject to stock availability).

6. Exceptions

• Late Requests: Returns/exchanges after 7 days of delivery cannot be accepted.
• Non-Returnable Shipping: Free return pickup is only offered for eligible cases (defective/wrong items).

7. Contact Us

For urgent assistance, reach out at:

• Email: [info@tekasfootcare.com]
• Phone: [+91 7249883398] (Mon–Sat, 10 AM–6 PM).